ORDER INFORMATION
What products does 9farms offer?
We offer both seasonal and non-seasonal farm products that include fresh fruits & vegetables, desi hee.
Dairy (milk,butter), Eggs and Livestock products coming soon.
What’s in the seasonal section?
Our seasonal section features fresh produce that changes with the weather. Since product availability changes weekly based on harvest, we recommend contacting us before placing your order to confirm stock.
Are your fruits and vegetables fresh?
Since we source directly from local farms we don’t use cold storage or keep long-term stock, so everything you get is fresh.
Is the desi ghee pure?
Yes, it’s pure desi ghee made traditionally with no preservatives or artificial flavoring, tastes closer to homemade ghee.
How do I place an order?
Visit 9farms.pk, add items to cart, fill delivery details, and checkout. You can also call us to place your order and confirm availability of the products.
Can I order through WhatsApp or phone call?
Yes, you can order directly if you’re confused or facing checkout issues.
What if something is out of stock after I order?
It’s always better to call or WhatsApp us before placing your order to confirm availability, since stock changes weekly. In case something sells out after your order, we’ll reach out to you directly before dispatch. There will be no substitutions without your approval.
SHIPPING
How long does delivery usually take?
All deliveries are made between 9 AM to 5 PM. Once your order is confirmed, you’ll receive it anytime during these hours. We recommend keeping your phone available so our rider can reach you
Do I have to pay in advance?
Yes, we only accept 100% advance payment for all orders. Since we deal in fresh, perishable farm products that are harvested on order, we can’t process COD. This helps us reduce waste and keep prices fair for everyone. Payment options available at checkout.
Are delivery charges the same for every city?
No, charges vary. Nearby major cities cost less; distant areas may cost more due to courier rates and parcel weight.
Do you deliver all over Pakistan?
Not yet. Right now we only deliver within Punjab.
Will I get updates after placing my order?
Yes, you get a confirmation. If anything important comes up, the team contacts you directly.
What happens if nobody is available during delivery?
Riders usually call first. If no one receives the parcel, another attempt may be made depending on courier policy.
RETURNS & CANCELLATION
Something arrived damaged or wrong. Now what?
If the product is visibly spoiled on delivery bad smell, clearly rotten, or physically damaged contact us right away. We’ll arrange a replacement or refund. However, if the issue is only discovered after cutting it open, like taste or inside spoilage, we can’t offer a replacement. As a farm-fresh brand, we hand-pick the best quality from outside, but we can’t see inside each fruit or vegetable. We appreciate your understanding.
Can I cancel my order after placing it?
No, orders begin processing immediately. Please double check details before placing an order.
Do you accept returns on food items?
Food items are generally not returnable, but if something seems spoiled or wrong from the outside, you can still report it to us for assistance.