Effective Date: May 5, 2026
Website: https://9farms.pk | Email: contact@9farms.pk
1. Introduction
Welcome to 9Farms (“we,” “us,” or “our”). We are an online agricultural marketplace based in Rawalpindi, Pakistan, dedicated to delivering farm-fresh products, including fruits, vegetables, dairy, seasonal crops, and livestock directly from farms to your doorstep.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website 9farms.pk, create an account, make a purchase, or otherwise interact with us. Please read this policy carefully. By using our website, you agree to the practices described herein.
2. Information We Collect
2.1 Information You Provide Directly
When you register, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address (city, street, postal code)
- Messages or inquiries sent through our contact form
- Order history and preferences
2.2 Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and links clicked
- Referring URL (how you found our website)
- Cookie identifiers and session data
2.3 Payment Information
We do not directly store your payment card details on our servers. Any payment transactions are processed through secure third-party payment gateways. Please refer to the relevant payment provider’s privacy policy for details on how your financial information is handled.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders, including delivery coordination
- To communicate with you about your orders, updates, and inquiries
- To send you promotional offers, newsletters, and product updates (with your consent)
- To improve our website, product offerings, and customer experience
- To detect, prevent, and respond to fraud, abuse, or security issues
- To comply with applicable laws and regulations in Pakistan
- To respond to your questions, feedback, or complaints
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
- Analytics Cookies: Help us understand website traffic and user behavior (e.g., via Google Analytics).
- Preference Cookies: Remember your settings and preferences for future visits.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You may disable cookies through your browser settings; however, doing so may affect certain features of the website, such as maintaining your shopping cart or staying logged in.
5. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, delivering orders, or providing customer support all bound by confidentiality obligations.
- Delivery Partners: We share your name, phone number, and delivery address with our logistics and delivery partners solely for the purpose of fulfilling your order.
- Legal Compliance: When required by Pakistani law, court order, or government authority, or to protect the rights, safety, and property of 9Farms, our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Account information is retained for the duration your account is active and for a reasonable period after deletion.
- Order records are retained for at least five (5) years for legal and accounting purposes.
- Marketing preferences and consent records are retained until you withdraw consent.
When personal data is no longer needed, we securely delete or anonymize it.
7. Data Security
We take the protection of your personal information seriously and implement appropriate technical and organizational measures, including:
- Secure Sockets Layer (SSL) encryption for data transmission
- Password hashing and secure account authentication
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our systems and practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information at your own risk.
8. Your Rights
As a user of 9farms.pk, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to legal obligations.
- Opt-Out: You may unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email or by contacting us directly.
- Account Deletion: You may request deletion of your 9Farms account by contacting us at contact@9farms.pk.
To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites (such as payment gateways or social media platforms). This Privacy Policy applies only to 9farms.pk. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the effective date at the top of this page and, where appropriate, via email or a notice on our website.
Your continued use of 9farms.pk after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
9Farms
Office 15 Second Floor, Silk Centre, Rehmanabad, Rawalpindi, Pakistan
Phone: (051) 8778306
Email: contact@9farms.pk
Website: https://9farms.pk
